Accessibility Statement

This accessibility statement applies to the website nexly.eu and the Nexly App. We are committed to making our online marketplace accessible in accordance with applicable laws and guidelines, including the European Directive (EU) 2019/882 and WCAG 2.1 Level AA.

Our commitment transcends basic compliance; it reflects our profound belief in inclusivity, user-centricity, and a sustainable approach to technology. By adhering to internationally recognized standards and continuously striving for excellence, we aim to systematically remove barriers and cultivate a seamless and empowering experience for all customers, irrespective of their abilities or the assistive technologies they employ. We recognize that user needs are diverse and constantly evolving, and we are dedicated to staying at the forefront of accessibility best practices to meet those needs effectively.

1. Status of Compliance with Accessibility Standards

Nexly is steadfastly committed to achieving and surpassing the requirements outlined in the European Standard EN 301 549 (version 3.2.1) and the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This commitment extends beyond mere adherence to guidelines; it is woven into the fabric of our product development lifecycle. Our approach ensures that all digital content is meticulously designed to be perceivable, operable, understandable, and robust, guaranteeing that individuals with visual, auditory, cognitive, and motor impairments can fully and autonomously navigate, utilize, and benefit from all facets of the Nexly marketplace. We believe in providing equal access to information and functionality for all.

The measures we have implemented are comprehensive and continually evolving. Specific, technically detailed examples of our efforts include, but are not limited to:

• Color Contrast and Readability: We utilize a rigorously enforced color contrast system, adhering to WCAG 2.1 guidelines (minimum 4.5:1 ratio for text and 3:1 for graphical user interface components). This system is integrated into our design system, ensuring consistency across the platform. We employ automated contrast checkers and manual reviews by design and engineering teams to ensure adherence, even during rapid iteration cycles. Furthermore, we provide options for users to customize color schemes and themes to suit individual needs.
• Alternative Text for Images and Non-Text Content: We mandate the use of descriptive alternative text ("alt text") for all meaningful images, icons, and non-text elements. Our content management system (CMS) includes built-in checks and automated prompts to ensure that alt text is provided. We employ a team of content specialists who review all images for appropriate alt text, especially for user-generated content, to maintain consistent quality and accuracy. Complex images such as data visualizations are described with long descriptions that are available for screen readers.
• Keyboard Navigation and Focus Management: The entire Nexly platform is fully navigable via keyboard, with clear and intuitive focus indicators. We utilize semantic HTML and ARIA attributes to ensure proper focus order and a smooth keyboard navigation experience. Our engineering teams regularly test and audit keyboard navigation, using both automated tools and manual testing with keyboard-only users, to guarantee accessibility across all interactive elements. We provide visual cues to indicate the currently selected element for keyboard users.
• Accessible Forms and Data Validation: Our forms are designed with clear labels, instructions, and error messaging that are easily understood by all users, including those using assistive technologies. We utilize ARIA attributes to dynamically announce form errors to screen reader users. Input validation is performed both client-side and server-side to ensure that error messages are informative and actionable. We employ specific ARIA attributes to improve dynamic update notifications to screen reader users.
• Screen Reader Compatibility and Assistive Technology Support: Nexly is rigorously tested for compatibility with the most popular screen readers (JAWS, NVDA, VoiceOver) and other assistive technologies. We regularly update our platform to address compatibility issues and provide a seamless experience for users of assistive technologies. Our development teams use screen readers and other assistive technologies during development and testing to actively incorporate feedback and optimize the user experience. We ensure that all dynamic content updates are properly announced to screen reader users. We use ARIA live regions and relevant attributes to provide timely updates to screen reader users.
• Multimedia Accessibility: For all multimedia content, including videos and audio, we provide captions, transcripts, and audio descriptions. These are created using industry best practices and reviewed for accuracy. We have implemented an automated captioning system for videos to improve their accessibility.
• Dynamic Content and ARIA: We leverage ARIA (Accessible Rich Internet Applications) roles, states, and properties extensively to ensure that dynamic content and interactive elements are properly announced to screen readers. Our design system leverages accessible UI components built with accessibility in mind.

Accessibility is not a static endpoint but a continuous journey of improvement. We continuously review, audit, and proactively enhance our platform, actively incorporating feedback from users and incorporating emerging best practices and technologies. Our objective is to ensure equitable access and an exceptional user experience for all individuals, at every stage of their interaction with Nexly. This commitment extends to our mobile applications as well, ensuring a consistent and accessible experience across all devices and platforms.

2. Preparation and Maintenance of This Statement

This Accessibility Statement has been meticulously developed to provide transparency, accountability, and a clear understanding of our accessibility endeavors. It offers a detailed overview of our current achievements, planned initiatives, and the robust processes we have implemented for comprehensive compliance monitoring. The content of this statement accurately reflects both our legal and ethical obligations, while emphasizing our steadfast commitment to delivering an inclusive and intuitive user experience for all.

We operate under a governance model that ensures this document is regularly reviewed and updated to reflect:

• Platform Enhancements and New Features: All new features and updates to our online marketplace and mobile applications undergo a comprehensive accessibility review process, including design reviews, code audits, and user testing, before release. Our dedicated accessibility team plays a crucial role in the review process.
• Changes in Relevant Accessibility Legislation and International Standards: We have a dedicated team that actively monitors and analyzes changes in relevant accessibility legislation (e.g., the European Accessibility Act) and international standards (e.g., WCAG 2.2). We proactively adapt our practices and platform to meet these evolving requirements.
• Feedback from Users and Accessibility Advocacy Organizations: We actively solicit and review feedback from our users and accessibility advocacy organizations. We utilize a dedicated feedback mechanism, allowing users to report any accessibility issues. This information is meticulously reviewed by our dedicated team and informs our ongoing improvements and iterations.
• Testing and Auditing: We conduct regular accessibility audits using automated tools (such as axe and WAVE) and manual evaluations by accessibility specialists. This ensures that we are identifying and addressing any potential issues.
• Continuous Integration / Continuous Development (CI/CD): Our approach to CI/CD includes automated accessibility testing as part of every build. Accessibility testing is automated and run during our code builds before deployment.

The current version of this statement was last updated on July 1, 2025. This document serves as a dynamic guide to our accessibility objectives, detailing our ongoing compliance measures, and reflecting our unwavering commitment to providing an inclusive platform. We proactively plan for regular revisions to stay ahead of best practices, new technologies, and user needs.

3. Feedback, Assistance, and Reporting Barriers

User feedback is absolutely central to the success of our accessibility program. We firmly believe that the insights and experiences of our users are invaluable in driving continuous improvement. If you encounter any content, features, or functionality that presents an access challenge, or if you require information in an alternative format, we encourage you to immediately contact our dedicated Customer Service team. We deeply appreciate your valuable input, as it empowers us to identify and address areas that necessitate improvement, ultimately enhancing the overall accessibility of our platform for everyone.

To assist us in addressing your concerns and facilitating effective remediation, when providing feedback, we kindly request that users:

• Clearly Articulate the Nature of the Barrier Encountered: Please provide a concise and descriptive explanation of the specific accessibility barrier you have experienced. The more detail you provide, the better we can understand and address the issue.
• Provide Information About the Device, Browser, and Assistive Technology Used: Please share details about the device (e.g., desktop, mobile), web browser (e.g., Chrome, Firefox, Safari), and any assistive technologies you are using (e.g., screen reader, screen magnifier, voice input). This information helps us replicate the issue and implement the most effective solution.
• Share Screenshots or Descriptions for Enhanced Clarity: Please consider sharing screenshots, videos, or detailed descriptions to enable our team to replicate and effectively address the issue. The more visual information you provide, the better we can understand your concerns.
• Report issues promptly and offer detailed descriptions. This will improve the feedback loop.

Upon receipt of feedback, our team is committed to responding promptly, typically within [specify time frame, e.g., 2 business days]. We will offer personalized guidance, alternative workarounds (where feasible), or alternative means to access the content. This structured feedback loop is an integral part of our commitment to fostering continuous improvement and cultivating an inclusive, user-friendly digital environment. We track all feedback and use it to prioritize our accessibility work. We maintain a detailed log of all accessibility issues reported, the actions taken to address them, and the outcomes.

4. Commitment to Continuous Accessibility Improvement

At Nexly, we recognize that accessibility is not a one-time endeavor but a continuous, evolving responsibility. We have established robust, dedicated processes to proactively review all new features, rigorously perform accessibility audits, and ensure all team members receive comprehensive training in inclusive design principles and accessibility best practices. This dedication permeates our entire development lifecycle and corporate culture.

We maintain a dynamic, forward-thinking approach:

• Dedicated Accessibility Team: We have a dedicated accessibility team responsible for driving our accessibility initiatives, including auditing, testing, and training.
• Training and Education: We provide regular training to our design, development, content, and QA teams.
• Accessibility Audits: Regular accessibility audits are conducted using a combination of automated testing tools, manual testing by accessibility specialists, and user testing with people with disabilities.
• Proactive Improvements: We proactively incorporate accessibility considerations into our design and development processes.

We are deeply committed to staying well-informed about emerging assistive technologies, relevant accessibility legislation, and evolving industry best practices to guarantee that our marketplace consistently evolves in an inclusive, user-centric manner. Our long-term, overarching objective is to provide a fully accessible, barrier-free digital environment for all our valued users, fostering an ecosystem of equitable access and enhanced user experience.